Questions & Answers

Firmware failures are very common and result in the hard drive not operating correctly. iCube Development can fix firmware failures.

Frequently Asked Questions:

Our Calgary data recovery lab receives hundreds of e-mails and phone calls each year. We've put together the most common questions and answers regarding data recovery below.

How much does it cost to recover data?

The cost to recover your data will depend on numerous factors which include the type and severity of the failure (mechanical, electrical, firmware, and logical) as well as the manufacturer, model number, capacity, and interface type. Other factors like RAID, encryption, and previous recovery attempts will influence the cost of recovery. In order for us to provide you an accurate cost of recovery, media diagnostics need to be performed.

In 2013, the average cost of a non-RAID recovery was $573.12.
In 2012, the average cost of a non-RAID recovery was $613.41.
In 2011, the average cost of a non-RAID recovery was $471.97.

iCube Development provides flat rate fee options for USB flash and camera memory which require NAND based recoveries (those type of recoveries which involve bypassing USB reading options.

USB Flash & Camera Memory  
0GB to 3GB $450
4GB to 8GB $550
9GB to 32GB $650
33GB to 64GB $750
64GB to 128GB $950

How much do diagnostics cost?

Diagnostics are performed free of charge. During the diagnostic process technicians will assess your media and determine the failure. Once diagnostics are complete (withing 24 to 48 hours) a technician will prepare a quote indicating the amount of data that can be recovered, the time required to complete the recovery, and the total cost of recovery.

Free diagnostics do not apply for rush service or multi-disk arrays. iCube Development (Calgary) Ltd., reserves the right to limit to limit free diagnostics to one media per individual.

How long does it take to recovery my data?

Recovery time is based on the results of the diagnostics. On average, typical recovery times are about 24 to 48 hours. More complex cases involving mechanical failures can exceed 7 business days. Our Calgary data recovery lab provides 24/7 rush / emergency data recovery services.

What is your data recovery process?

Our lab uses an industry standard data recovery method. We encourage all users to review our data recovery process and what you need to know if you suspect your hard drive or memory has failed.

Is it cheaper to recover certain files?

Depending on the type of failure, recovering specific files may be cheaper and faster. It ultimately will depend on what's wrong with the media and the health of mechanical and logical components. Technicians will provide partial recovery options (if available) when the diagnostic is completed.

Can I provide a target drive?

Clients may provide us their own target drives, however the drive must new and sealed. To maintain the security of our lab we cannot use any used or opened materials. No exceptions.

Where is your lab located?

Our data recovery lab is located in Calgary Alberta Canada. Lab tours can be requested by contacting us. We are an ethical award winning data recovery lab, meaning we do not outsource and do not provide financial incentives to any of our referral partners.

Can I ship my media to your lab?

Our data recovery lab commonly receives media shipped from all around the world. Before you ship your media please contact us and we'll provide you mailing and packing instructions.

Is there a charge if data is not recovered?

All quotes include a recovery guarantee. If we fail to meet or exceed this guarantee you are not charged. We stand behind a simple no data, no charge policy.

Do you offer non-profit, student, or teacher discounts?

We have agreements with many educational and non-profit organizations. Students and / or teachers must first provide proof of their status before we will disclose any discounted service rates. Non profit organizations will be asked to provide their government issued not-for-profit corporation number.

Can I Recover Data Myself?

Self recovery attempts often complicate the recovery process.

It's common for self-recovery attempts to be made before a data recovery lab is contacted or involved. Unlike users who will attempt to fix symptoms, a data recovery lab will fix causes. Simply put, without the proper tools and experience data recovery is typically not successful. Recovery labs have resources that even the most advanced technical professionals don't have. The best recovery results are obtained on the initial recovery, if you care about your data bring it to a proven data recovery company.