Computer Technician Job Details:

Job Duties:

• Provide first-level phone support by answering incoming calls, addressing customer inquiries, and booking service requests.
• Assist computer technicians with daily operations, including preparing equipment, organizing tools, and maintaining an efficient workflow.
• Maintain and update scheduling systems to coordinate service requests and technician availability.
• Identify and remove storage devices from enclosures and/or chassis as part of service preparation.
• Perform basic troubleshooting and provide support to clients under the guidance of senior technicians.
• Keep accurate records of service requests, customer interactions, and other relevant documentation.
• Perform customer service relations, including quality control follow-up communication with new and existing clients.
• Perform exceptional internet-based research to assist in troubleshooting and problem resolution.
• Ensure a tidy and organized workspace, including managing supplies and equipment inventory.
• Occasionally assist with on-site service requests, which may involve travel.
• Administrative duties as required.

Requirements:

• Must be of the age of majority.
• Must be bondable by our insurance provider(s).
• Hold a valid Class 5 driver’s license.
• Provide iCube Development with a recent copy of a clean driver’s abstract.
• Possess intermediate knowledge of technical diagnostic procedures.
• Have a solid understanding of storage devices and file storage systems.
• Demonstrate excellent English communication skills, both written and verbal; proficiency in additional languages is considered an asset.
• Provide professional references and demonstrate the required skills during the interview process.

Compensation:

• 100% coverage of all medical and dental benefits.
• Competitive salary based on pervious work experience.
• Annual performance bonus.

Other Incentives:

• Use of company vehicle to perform job duties.
• Use of company cell phone.
• Negotiable gym membership.