Receptionist / Office Administrator Job Details:

Job Duties:

• Performing intake of client requests.
• Reception, greeting customers / clients, answering phones.
• Maintain select vendors / supplier contacts.
• Coordinate deliveries / pickups with couriers.
• Maintains, orders, and organizes office stationary and equipment.
• Types and formats letters and reports.
• Generate and issue Purchase Orders.
• Recording supplier invoices.
• General office duties as required (eg: maintenance, cleanliness, etc.).
• Purchasing and shipment of items for on-site and office operations.
• Assisting the Director of IT with administrative duties.
• Assist our team w/submission of Work Orders.
• Maintaining office manuals and technician assets (written documentation).
• Perform quality assurance calls.
• Other duties as determined from time to time.

Requirements:

1. Intermediate understanding of storage technologies.
2. Able to demonstrate typing skill of 60WPM (or higher).
3. Clearly communicate (verbal and written) in English; other languages considered and asset.
4. Hold a valid class 5 driver’s license with a clean drivers abstract.
5. High school education (or equivalent).
6. At least 3 years of experience in a previous paid administrative, support, or receptionist role within an office environment.
7. Able to multi task with accuracy while maintaining professionalism and attention to detail.
8. Independently perform Job Duties without supervision.
9. Bondable and insurable by our insurance company.
10. Provide our clients a sense of confidence.
11. Understands the independent concept of working hard vs. working smart.

Compensation:

• 100% coverage of all medical and dental benefits.
• Competitive salary based on pervious work experience.
• Annual performance bonus.

Other Incentives:

• Use of company vehicle to perform job duties.
• Use of company cell phone.
• Negotiable gym membership.
• Negotiable paid heated underground parking.
• Working with an employer which values individual identity, skills, and assets.

Computer Technician Job Details:

Job Duties:

• Taking phone calls and updating clients to the status of their service requests.
• Booking in service requests and the identification and removal of storage devices from their enclosures and / or chassis.
• Recording keeping and performing basic inventory tracking.
• Customer service relations, specifically performing quality control follow-up communication with new and existing clients.
• Building computers, servers, and network storage devices.
• Demonstrate exceptional Internet based research skills.
• Perform technical health checks (servers, hard drives, memory, etc.).
• Taking cash, debit, and credit card payments.
• Delegation of technical support requests to other members of our team.
• Clean and organize technical workspace.
• Repair, maintain, update, patch, and deploy Windows and Linux installations.
• Deploy, maintain, and update network environments.
• Deploy, migrate, and sandbox virtual machines / instances.

The Computer Technician position is not a sales or call center position, call center and sales experience is not considered an asset.

Requirements:

• Be the age of majority.
• Be bondable by our insurance provider(s).
• Possess a valid class 5 operators license.
• Provide iCube Development a recent copy of their drivers abstract.
• Experience dealing with both residential and commercial clientele.
• Have a basic knowledge of technical diagnostic procedures.
• Have an intermediate understanding of TCP/IP v4, POP, IMAP, SMTP, DNS, HTML, PHP, MySQL and or industry standard equivalents.
• Have an intermediate understanding of storage devices and file storage systems.
• Demonstrate intermediate skill with computer troubleshooting.
• Excellent English (both written and verbal) communication, with any other languages considered and asset.
• Provide past references and demonstrate the required skills mentioned above during the interview process.
• Any other technical certification / education considered an asset.
• Understands the independent concept of working hard vs. working smart.

Compensation:

• 100% coverage of all medical and dental benefits.
• Competitive salary based on pervious work experience.
• Annual performance bonus.

Other Incentives:

• Use of company vehicle to perform job duties.
• Use of company cell phone.
• Negotiable gym membership.
• Negotiable paid heated underground parking.
• Working with an employer which values individual identity, skills, and assets.