Jobs & Employment:

Browse current employment opportunities at iCube Development (Calgary) Ltd., we are always on the search for great talent!

Current Job Openings:

Full-Time Technical Assistant:

We are seeking a proactive and detail-oriented Technical Assistant to join our team. This full-time role is ideal for someone with hands-on IT experience, particularly in hardware diagnostics and data recovery processes. The Technical Assistant will support our technicians in daily operations, ensuring efficient workflow and high-quality service delivery.

Our Application Process:

Submissions which are not sent in PDF format or do not include a cover letter will not be reviewed.

Applicants must submit their resume and cover letter in PDF format. Submissions missing either will not be reviewed. To apply, please review the job requirements and send your PDF resume and cover letter to jobs@icubedev.com with the position title in the subject line. Only candidates selected for an interview will be contacted.

Technical Assistant - Job Details:

Key Responsibilities:

  • First-Level Technical Support: Provide initial technical assistance via phone, addressing customer inquiries, assessing potential data recovery needs, and scheduling service requests.
  • Data Recovery Preparation: Assist technicians in preparing for data recovery tasks, including handling and organizing storage devices, setting up necessary equipment, and maintaining a cleanroom environment.
  • Service Coordination: Manage service scheduling and technician availability using internal tracking systems to ensure timely and efficient service delivery.
  • Storage Device Handling: Safely remove storage devices from enclosures or chassis as part of the data recovery preparation process.
  • Basic Troubleshooting: Perform initial diagnostics and troubleshooting of storage devices under the guidance of senior technicians.
  • Documentation: Maintain detailed records of service requests, diagnostic procedures, and customer interactions to ensure accurate and up-to-date information.
  • Research: Conduct internet-based research to assist in troubleshooting complex technical issues and stay updated on the latest data recovery techniques.
  • On-Site Assistance: Occasionally assist with on-site service requests, including hardware installations and diagnostics, which may involve travel within the Calgary area.
  • Workspace Maintenance: Ensure that workspaces, including the cleanroom and equipment storage areas, are well-organized and comply with industry standards.
  • Customer Follow-Up: Perform quality control follow-ups with clients to ensure satisfaction with services rendered and address any ongoing concerns.

Qualifications & Requirements:

  • Must be at least 18 years old.
  • Must be bondable by our insurance provider(s).
  • Hold a valid Class 5 driver’s license and provide a clean driver’s abstract.
  • Intermediate knowledge of IT diagnostics and troubleshooting, with a focus on storage devices and data recovery processes.
  • Understanding of various storage devices, RAID configurations, and file systems.
  • Strong technical research skills and the ability to problem-solve independently.
  • Excellent English communication skills, both written and verbal; proficiency in additional languages is considered an asset.
  • Ability to provide professional references and demonstrate technical skills during the interview process.

Compensation & Benefits

  • 100% employer-paid medical and dental benefits.
  • Competitive salary, based on previous work experience.
  • Annual performance bonus.

Additional Incentives:

  • Company vehicle provided for job-related duties.
  • Company cell phone included.
  • Negotiable gym membership.